Home
Customer Care
Enterprise · named accounts · contractual SLA

Institutional treasury,
white-glove delivery.

Named-account infrastructure for finance teams running real treasury at institutional scale. Custom SLA, sponsor-bank routing, multi-entity intercompany flows, dedicated CSM and a 5-day production go-live — backed by the same regulated rail.

Named accountsCustom SLADedicated CSMSponsor-bank routing
Talk to a banking architectTry sandbox first
Active regulator footprint
FCA
Financial Conduct Authority (UK)
ECB
European Central Bank
DFSA
Dubai Financial Services Authority
CBE
Central Bank of Egypt
Named sponsor banks
Emirates NBDCIB EgyptHSBCBBVAStandard Chartered
Enterprise SLA

Underwritten by the same telemetry.

Contractual
SLA on enterprise
5 days
Production go-live
24/7
Named CSM + on-call
4 regions
Regulator alignment
Who runs Enterprise

Four institutional segments.

Funded startups

$5M+ AUM treasury, multi-currency revenue, scaling team — Scale ceiling reached.

Mid-market finance

Multi-entity holding, intercompany flows, custom approval workflows, regulator engagement.

Family offices

Wealth ops, audited custody, quarterly attestation, conservative risk posture.

Regulated platforms

Embedded finance: marketplaces, lenders, neobanks — operating their own end-customer surface on BINK rails.

What's included

Eight institutional capabilities.

E01

Multi-entity treasury

Holding-company structure with sub-account isolation, intercompany sweeps and consolidated reporting across regulated entities and jurisdictions.

E02

Named sponsor banks

Direct routing to nominated banking partners. Custody, settlement, reconciliation against the bank of record — not a pooled omnibus account.

E03

Custom SLA

Negotiated uptime, P50 + P99 latency, RTO and RPO targets — underwritten by the same telemetry that powers /status.

E04

White-glove onboarding

5-day production go-live. Dedicated implementation engineer + named CSM + executive sponsor at BINK from kick-off.

E05

Approval workflows

Multi-party approvals above policy thresholds. Role-scoped keys. Hardware-bound admin. Audit log API integrated into your SIEM.

E06

Audit & attestation

Quarterly attestation reports. SOC 2 Type II + ISO 27001 + PCI DSS evidence under NDA. Custom audit packages on request.

E07

Multi-regulator footprint

CBE · DFSA · FCA · ECB · CBUAE — operate under your regional regulator with sponsor-bank routing scoped to the jurisdiction.

E08

Custom rails

Add a regulated corridor, currency pair, or sponsor-bank relationship that’s not in the public catalog. Underwritten case-by-case.

Is Enterprise right for you?

Eight reliable triggers.

Any one of these means a named-account engagement makes more sense than continuing on Scale. Most enterprise buyers match three or more.

  • Monthly transfer volume > $500k
  • Treasury AUM > $5M
  • Multi-entity / intercompany structure
  • Named-bank routing requirement
  • Custom SLA in your procurement contract
  • Regulator engagement requiring attestation
  • Embedded-finance / BaaS use case
  • Custom currency or corridor not in catalog
Deployment timeline · 5 days to production

Sandbox to production in a working week.

Architect call kicks off Monday. KYB intake the same afternoon. Sponsor-bank routing wired by Wednesday. First production transfer by Friday end-of-business. White-glove from kick-off to go-live.

MON · D-0
Architect call + scoping
Treasury volumes, regulator footprint, integration target. Leave the call with a named SLA proposal.
MON · D-0
KYB intake · same day
Corporate registry + UBO documents. Sanctions screening starts immediately.
TUE · D-1
Sandbox keys + architecture review
Engineer on your side. Sandbox provisioned. Webhook endpoints + idempotency primitives walked through.
WED · D-2
Sponsor-bank routing wired
Named partner banks contractually scoped to your jurisdictions. Custody + settlement reference issued.
THU · D-3
Compliance + AML walkthrough
Regulatory framework alignment confirmed. Audit log API + attestation packaging.
THU · D-3
Production keys issued
Signed agreement countersigned. Production access live. Sandbox parity verified.
FRI · D-4
First production transfer · monitored
Engineer present. CSM on Slack. End-to-end monitored. Reconciled to the cent.
FRI · D-4
Go-live + CSM handoff
Named CSM takes over. Quarterly business review cadence scheduled. Architect remains on-call for one quarter.
SLA commitments · contracted

Underwritten by the same telemetry.

Each metric below is contractually committed. Real-time telemetry powers /status — and the same telemetry feeds your SLA report every month.

MetricScaleEnterpriseMeasurement
Service statusPublishedPublishedOn the status page
API P50 latency< 80ms< 38msAuthenticated request lifecycle
API P99 latency< 240ms< 120ms99th percentile authenticated
Settlement P50< 2s< 800msDomestic instant rails
Settlement P99< 10s< 4sCross-border SWIFT GPI
Webhook deliverySignedSignedFirst-attempt success rate
Region RTO (recovery)< 5min< 30sRegion-loss failover
Recovery point (data loss)< 1min0 txnsPoint-in-time restore
Incident sev-1 ack15min< 5min24/7 on-call rotation
Public post-mortem10 BD5 BDBusiness days · published

Service credits apply for any miss. Reports + credits issued monthly without request.

Support matrix · 24/7

Four channels. One named team.

Direct line

SLA
Answer < 60s
Hours
24/7 · global

Dedicated to your account

Slack channel

SLA
Response < 5min
Hours
Named escalation

CSM + on-call + architect

Email · priority

SLA
< 30 min
Hours
Business hours

CSM + engineering manager

Architect call

SLA
Same-day book
Hours
Business hours

Dedicated banking architect

Treasury migration · parallel compliance

Switch rails without breaking your books.

Migration runs in parallel to compliance onboarding. Existing treasury continues uninterrupted on your incumbent rail while we wire BINK in the background, then cut over on a controlled date.

Treasury migration
  1. 1
    Reconcile incumbent · 30-day window
    Outstanding settlements paid through · books reconciled to BINK opening balance.
  2. 2
    Parallel run · 14 days
    BINK receives + reports in parallel. No funds move yet. Daily attestation comparison.
  3. 3
    Gradual cut-over · 7 days
    Per-counterparty cutover starting with lowest-risk. Each milestone signed off.
  4. 4
    Sponsor-bank handover · 1 day
    Custody handover. Final balance lift. Incumbent decommissioned.
  5. 5
    Post-migration audit · 30 days
    BINK + your audit team verify reconciliation drift = 0. Migration attestation signed.
Compliance onboarding
  1. 1
    KYB intake · documents + UBOs
    Corporate registry, beneficial owners, sanctions screening. Aligned to FATF + region-specific framework.
  2. 2
    Sponsor-bank scope · per jurisdiction
    Named partner banks contractually scoped. Custody + settlement reference issued per region.
  3. 3
    Attestation packaging
    SOC 2 + ISO 27001 + PCI DSS attestations released under NDA. Custom audit packages on request.
  4. 4
    Regulator alignment review
    CBE · DFSA · FCA · ECB alignment confirmed for your jurisdictions of operation.
  5. 5
    Audit log API + SIEM wiring
    Audit trail API scoped + sample exports validated. SIEM ingestion verified.
White-glove engagement

Talk to a banking architect.

30-minute call. Walk us through your treasury, transfer volumes, regulator footprint and integration target. You leave with a named SLA proposal and a 5-day go-live plan.

Book architect callCompare plans